FAQs

Frequently Asked Questions (FAQs)

Curtis Fashion – USA

1. What products does Curtis Fashion sell?

Curtis Fashion offers a carefully curated collection of women’s and girls’ fashion, including clothing, handbags, shoes, accessories, and fragrances. Our products are selected to combine style, comfort, and quality for everyday and special occasions.

2. Where is Curtis Fashion based?

Curtis Fashion is proudly based in the United States, and we serve customers across the country with reliable shipping and customer support.

3. Do you ship within the USA?

Yes, we currently ship within the United States. Delivery times and shipping costs are shown at checkout.

4. How long does shipping take?

Orders are usually processed within 1–2 business days.
Standard shipping typically takes 3–7 business days, depending on your location and carrier conditions.

5. How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use that link to track your package at any time.

6. What is your return policy?

We accept returns within 14 days of delivery.
To be eligible for a return, items must be:

  • Unused and unworn

  • In original condition

  • In original packaging

Please contact our support team before sending any returns.

7. Do you offer exchanges?

Yes! If you need a different size, color, or item, we’re happy to help with an exchange. Simply contact our support team and we’ll guide you through the process.

8. What if I receive a damaged or wrong item?

We’re very sorry if that happens. Please contact us immediately with:

  • Your order number

  • A clear photo of the issue

We will resolve the problem as quickly as possible with a replacement or refund.

9. What payment methods do you accept?

We accept secure payments through:

  • Visa

  • MasterCard

  • American Express

  • PayPal

  • Apple Pay

  • Google Pay

  • Shopify Secure Checkout

All transactions are encrypted and safe.

10. How do I choose the right size?

Each product page includes a size guide to help you choose the best fit. If you’re between sizes, we usually recommend sizing up for comfort.

11. Can I cancel or change my order?

If your order has not yet shipped, we may be able to cancel or modify it. Please contact us as soon as possible after placing your order. Once shipped, changes are no longer possible.

12. Are your products authentic and high quality?

Yes. We carefully select our products from trusted suppliers to ensure quality, authenticity, and customer satisfaction.

13. Do you restock sold-out items?

Yes, popular items are often restocked. You can check back on the product page or contact us to ask about availability.

14. How can I contact Curtis Fashion?

You can reach our customer support team at:

📩 Email: mikecurtis7891@gmail.com
⏰ Support Hours: Monday – Saturday, 9 AM – 6 PM (EST)

15. Why shop with Curtis Fashion?

  • USA-based store

  • Trendy, high-quality fashion for women & girls

  • Secure checkout and reliable shipping

  • Friendly customer support

  • Carefully curated collections for every style